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Development of a Scalable SaaS Logistics Platform for Restaurant Supply Chain Management

snotor pro

Logistics

Food & Beverage

Challenges in Restaurant Logistics Management

Inefficient delivery processes, lack of real-time order visibility, manual inventory tracking, and fragmented communication between restaurants, suppliers, and delivery teams lead to delays, errors, and operational inefficiencies.

About the Client

A Singapore-based logistics company providing warehousing, packing, and delivery services, seeking to digitize and optimize supply chain operations for restaurants and suppliers

Goals for the Logistics Platform

Create a centralized SaaS platform for real-time order tracking and management
Streamline communication between stakeholders to resolve delivery issues
Automate inventory management and documentation processes
Enhance transparency and control over delivery timelines and status updates

Core System Functionalities

Real-time order status tracking with delivery metrics (e.g., average delivery time, status updates)
Role-based user management with email invitations for team collaboration
In-app messaging for resolving delivery-related issues
Automated PDF generation with QR/barcodes for order labeling and scanning
Bulk inventory upload via Excel files for order page integration

Technology Stack Requirements

Ruby on Rails

React.js

PostgreSQL

Redis

TypeScript

Yup

Formik

Lodash

Axios

External System Integrations

Third-party delivery service APIs
Supplier inventory management systems
Email service providers for user invitations

Non-Functional Requirements

Scalability to support growing restaurant and supplier networks
High availability and performance under concurrent user loads
Data security and role-based access control for sensitive logistics data

Expected Business Impact

The platform will optimize delivery efficiency, reduce manual errors, and improve stakeholder collaboration. By enabling real-time tracking and automated documentation, it will lower operational costs, shorten delivery cycles, and enhance transparency across the restaurant supply chain.