Development of a Scalable SaaS HR & Employee Engagement Platform

A large enterprise in the HR sector seeks to enhance its personnel management capabilities by automating employee satisfaction surveys, psychological assessments, and internal communication channels. Current manual processes are time-consuming, lack transparency, and limit the ability to scale services to multiple organizations.

A large enterprise specializing in HR consultancy services, aiming to automate employee satisfaction assessments and personnel management.

• Create a web-based application for HR specialists to manage custom questionnaires, organize talent analysis, and generate detailed reports.
• Develop a cross-platform mobile app enabling employees to participate in surveys, communicate with HR and colleagues, and receive feedback, fostering engagement and transparency.
• Implement a secure, multi-tenant database system with organization-specific data segregation.
• Enable personalized questionnaire scheduling, data collection, and outcome reporting for enterprise clients.
• Facilitate internal communication via chat and notification systems for tips, compliments, and complaints.
• Provide comprehensive analytics dashboards for enterprise leaders to monitor employee satisfaction and psychological metrics across different organizational levels.

• Organizational databases with secure user access controls
• Custom questionnaire creation with scheduling and automation features
• Question flow logic and answer type configuration (multiple-choice, yes/no, etc.)
• Result reporting with role-based permissions and transparency
• Employee mobile app for daily question feeds, feedback, and communication
• In-app chat for tips, compliments, grievances, and peer support
• Automated notification system for updates and reminders
• Analytics dashboard providing statistical insights at employee, team, and organizational levels

• External authentication and identity management systems
• Organizational HR and ERP systems for employee data synchronization
• Analytics and reporting tools for advanced data visualization

• High scalability to support hundreds of organizations and thousands of users
• Real-time data processing and reporting capabilities
• Role-based access control to ensure data privacy and compliance
• System availability of 99.9% uptime with robust backup and recovery
• Data encryption both at rest and in transit to ensure confidentiality

The new platform aims to significantly improve the efficiency and transparency of HR processes, enabling enterprise clients to conduct automated employee engagement surveys at scale. Expected outcomes include a reduction in HR operational costs, enhanced employee satisfaction through timely feedback, and actionable insights via analytics dashboards. The solution enables the client to attract more enterprise customers, increase service capacity, and stay competitive in a rapidly evolving HR industry.