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Development of a Scalable SaaS Appointment Scheduling Platform with EHR Integration for Enhanced Patient Engagement

acropolium

Medical

Information technology

Challenges in Manual Appointment Management

The clinic faced operational inefficiencies due to manual scheduling processes, including frequent overbooking, human errors, high patient no-show rates, staff burnout, and poor communication. Existing systems lacked integration with EHR platforms, leading to delayed access to medical records and suboptimal patient engagement.

About the Client

A US-based healthcare clinic seeking to commercialize a SaaS appointment scheduling platform for medical providers and patients

Key Project Goals

Reduce patient no-show rates by 30% through automated reminders
Decrease patient wait times by 25% via optimized scheduling workflows
Automate staff workflows to reduce administrative workload
Enable secure patient access to medical records and EHR integration
Ensure compliance with healthcare data security standards (HIPAA)

Core System Functionalities

Online appointment booking with calendar synchronization
Automated SMS/email reminders for appointments
Real-time EHR data access for patients and staff
Multi-tier subscription management (basic/premium)
Advanced reporting dashboards for clinic performance analytics
Multi-language support and multi-user administrative access

Technology Stack Requirements

Node.js

Django

Flask

AWS

Azure

Vue.js

System Integration Needs

Electronic Health Record (EHR) systems
Payment gateways for subscription management

Non-Functional Requirements

HIPAA-compliant data encryption and security protocols
Horizontal scalability for 200+ concurrent medical providers
99.9% system uptime SLA
Multi-tenancy architecture for SaaS delivery

Anticipated Business Outcomes

Implementation of the SaaS platform is expected to reduce no-show rates by 30%, decrease patient wait times by 25%, and increase patient engagement through medical record access. Staff productivity will improve via automated workflows, while premium subscription tiers will create new revenue streams for the clinic.