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Development of a Scalable Practice Management Solution for Aesthetic Medicine Centers with Enhanced Security and Patient Engagement Features
  1. case
  2. Development of a Scalable Practice Management Solution for Aesthetic Medicine Centers with Enhanced Security and Patient Engagement Features

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Development of a Scalable Practice Management Solution for Aesthetic Medicine Centers with Enhanced Security and Patient Engagement Features

oxagile.com
Medical
Health & Fitness
Information technology

Inefficiency and Scalability Challenges in Medical Practice Management

The client faced significant challenges with their existing development team's inefficiency, poor code quality, and high costs. They required a modernized system to streamline administrative tasks, ensure HIPAA compliance, and improve patient satisfaction through better digital tools.

About the Client

A SaaS provider specializing in practice management solutions for aesthetic surgery clinics seeking to enhance operational efficiency and patient engagement.

Key Objectives for Practice Management System Enhancement

  • Replace the underperforming development team with a lean, expert squad
  • Accelerate feature delivery while reducing operational costs
  • Implement robust security measures for HIPAA compliance
  • Enhance the SaaS platform with advanced practice management tools
  • Improve scalability and performance for multi-clinic adoption

Core System Functionalities and Key Features

  • Native Android/iOS patient apps with HIPAA-compliant messaging
  • Real-time appointment scheduling with automated reminders
  • Medical billing with ICD-10/CPT code integration
  • Flexible role-based access control (RBAC)
  • Multimedia patient profile attachments
  • Customizable push notifications
  • Business intelligence dashboards with revenue analytics
  • Digital patient intake via Mozart.MD integration
  • Disaster recovery with multi-destination data backups

Technology Stack and Implementation Approach

.NET framework
Android SDK
iOS Swift
Continuous Integration/Continuous Deployment (CI/CD)
Cloud-based database optimization

Critical System Integrations

  • Mozart.MD digital intake platform
  • ICD-10/CPT medical coding databases
  • Social media marketing APIs
  • HIPAA-compliant data encryption protocols

Performance and Compliance Requirements

  • HIPAA-compliant data storage and transmission
  • 99.9% system uptime SLA
  • Sub-200ms response time for core operations
  • Role-based permission scalability for 1000+ users
  • Automated disaster recovery with <15-minute RTO

Anticipated Business Outcomes

A 300% increase in development team productivity, 40% reduction in administrative overhead for clinics, and 25% higher patient retention through improved digital engagement. The solution will enable faster feature deployment cycles (monthly vs. quarterly) while maintaining strict regulatory compliance.

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