Development of a Scalable Multi-Tenant Web Platform for Asset Management & Digital Customer Engagement

Current legacy systems rely on Windows-only thick clients developed in C++, which are difficult to maintain, scale, and extend. Integration with external applications via slow Corba messaging hampers operational efficiency. Additionally, there's a critical need for cross-platform accessibility, including support for Macintosh systems and mobile devices, to enhance usability and service delivery.

A mid-sized technology-driven company specializing in asset transaction management and client engagement solutions across various physical asset sectors.

• Design and implement a web-based, multi-tenant platform accessible via standard web browsers to support cross-platform operations.
• Reduce onboarding time for new clients from approximately three hours to under one hour through streamlined processes.
• Enable client-specific branding and customization at the UI and business process levels to foster personalized user experiences.
• Support complex business rules for transactions, bidding, and user management with role-based restrictions and geographic considerations.
• Implement a shared database architecture to optimize resource utilization and infrastructure costs while ensuring data security and segregation.
• Ensure high scalability and performance, capable of supporting at least 10,000 concurrent users with response times measured in nanoseconds.

• Web browser compatibility supporting multiple operating systems including Windows, MacOS, and mobile platforms.
• Single shared database with schema-based separation of client data to enable multitenancy.
• Admin interface with extensive configuration capabilities for branding, layout, messaging, and campaign management via a CMS.
• Business logic supporting diverse transaction types, bidding rules, user interests, search functionalities, and data intelligence for optimal asset matching.
• Role-based access controls limiting features like bidding, viewing, and purchasing according to user privileges and geographies.
• Client onboarding module enabling rapid setup with branding and resource allocation within hours.
• Continuous support and updates to enhance system functionalities and performance.

• External authentication and identity management systems
• Business process engines for transaction workflows
• Reporting and analytics modules for data analysis and reporting
• Notification services for email and messaging updates

• Support for at least 10,000 concurrent users with response times in nanoseconds
• Robust security measures including data segregation via unique identifiers and role-based access
• Scalable architecture capable of handling growing client base and data volume
• High uptime and disaster recovery readiness

The proposed platform aims to significantly enhance operational efficiency by reducing client onboarding time, lowering infrastructure costs through a shared database approach, and enabling personalized, scalable customer engagement experiences. It is expected to support a high load of up to 10,000 concurrent users with ultra-fast response times, fostering improved client satisfaction and increased transaction volume, ultimately driving revenue growth and market competitiveness.