Development of a Scalable High-Load Food Delivery Platform with Advanced Architecture and Personalization Features

The client requires a robust, high-performance digital platform capable of processing thousands of orders efficiently, managing logistics across multiple geographies, and supporting rapid expansion into new markets. Current systems lack scalability, optimal route calculation, and personalized customer experience features, hindering expansion and operational efficiency.

A rapidly expanding logistics service provider specializing in large-scale on-demand food delivery operations across multiple regions.

• Enable high-volume order processing and distribution across city districts and regions.
• Implement architecture enhancements for improved scalability, performance, and reliability.
• Develop new features including route optimization, order management, and personalized product recommendations.
• Design a B2B administrative panel for restaurant partners to manage their offerings and orders efficiently.
• Increase customer engagement and retention through enhanced user experience and personalized suggestions.
• Support expansion into international markets by deploying a flexible and scalable tech infrastructure.

• Highload order processing and distribution system managing multiple kitchens and distribution points across city districts.
• Route optimization engine to calculate the most efficient delivery routes for couriers.
• Architecture-level improvements to enhance scalability, fault tolerance, and deployment automation.
• Development of new business-critical features tailored to scalability and user engagement.
• A B2B admin panel for restaurant partners to oversee menu management, orders, and logistics.
• Personalized product recommendation system based on user purchase history and preferences.
• User interface components for back-office staff to monitor operations and manage packaging.

• Third-party logistics and delivery route calculation services
• Restaurant management systems
• Customer engagement and recommendation services
• Payment gateways
• Mapping and geolocation APIs

• The platform must support processing thousands of orders concurrently with minimal latency.
• System uptime target of 99.9% to ensure high availability.
• Data security and compliance with relevant privacy standards.
• Scalable architecture to accommodate increasing load and geographic expansion.
• Automated deployment pipelines for rapid feature rollout and updates.

The new platform is expected to enable the client to scale operations into multiple countries, increase order throughput, optimize delivery routes, and improve customer satisfaction through personalized recommendations. This should lead to a significant increase in market share, higher customer engagement, and improved operational efficiency.