Development of a Scalable Cybersecurity Education and Client Engagement Portal

The client, an international insurance company, faces the challenge of effectively nurturing existing clients and attracting new ones by providing an engaging, scalable, and customizable cybersecurity learning platform. They require a system that can deliver personalized content, manage dynamic cybersecurity risk reports, and integrate seamlessly with their existing internal systems, while ensuring maintainability, security, and scalability in a cloud-based environment.

A mid to large-sized global insurance provider seeking to enhance client education and engagement through a comprehensive cybersecurity portal, with features supporting personalized learning and policy integration.

• Design and implement a web-based portal that delivers personalized cybersecurity educational content, interactive exercises, and phishing simulations to enhance client cybersecurity awareness.
• Integrate the portal with internal systems generating client-specific cybersecurity risk reports, enabling admins to upload, link, and display relevant threat information dynamically.
• Develop flexible content access controls, allowing content visibility management such as private, public, and unlisted articles, with automated updates through incremental builds.
• Establish a cloud-based microservices architecture leveraging scalable, secure, and maintainable technology stacks to support portal growth and feature expansion.
• Ensure an intuitive user experience through modern UX/UI design aligned with the client’s branding, facilitating user engagement and satisfaction.
• Enable integration with existing learning management platforms to incorporate additional training modules, gamified exercises, and simulations, fostering an interactive learning environment.
• Implement strong security measures including MFA, private subnet architecture, and restricted access controls to protect sensitive client data and ensure compliance.

• Personalized learning management with tailored articles, tips, interactive exercises, and phishing simulations
• Content management system enabling efficient creation, editing, and deployment of educational content
• Integration with internal systems for importing client-specific cybersecurity risk reports and linking identified issues with relevant educational resources
• Role-based content visibility controls (private, public, unlisted) with automated update mechanisms via incremental static builds
• Cloud-based microservices architecture utilizing AWS services such as Route 53, Application Load Balancer, CloudFront, S3, Lambda, ECS, RDS, and ECR
• User authentication with multi-factor authentication (MFA) and secure access controls
• Responsive UI/UX built with modern frameworks (e.g., React, Ant Design) aligned with corporate branding
• Monitoring and logging through cloud-native tools to ensure system health and security

• Internal system API for generating and retrieving client-specific cybersecurity risk reports
• Learning platform API for integrating existing LMS modules, courses, and simulations
• Authentication and MFA services for secure user access
• DNS and routing through Amazon Route 53
• Monitoring and logging with CloudWatch and SNS

• High scalability to accommodate growing user base and content volume, with auto-scaling groups adjusting resources dynamically
• Robust security measures including MFA, private subnets, and limited access permissions, especially for sensitive data
• Performance optimization through static content caching via CloudFront and static page generation
• Availability and reliable uptime through cloud infrastructure best practices and failover configurations
• Maintainability and extendability through modular microservices and API-driven design

The new portal is projected to significantly enhance the client’s client engagement and education effectiveness, resulting in increased customer retention and attraction of new clients. It is expected to deliver scalable, personalized cybersecurity training, with the potential to grow in scope over time. The implementation aims to support continuous content updates and feature enhancements, ultimately strengthening the client’s market position and brand as a cybersecurity-aware insurance provider.