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Development of a Robust Contact Form with Real-Time Validation and Notification System
  1. case
  2. Development of a Robust Contact Form with Real-Time Validation and Notification System

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Development of a Robust Contact Form with Real-Time Validation and Notification System

appsilon.com
Information technology
Business services
Consulting

Current Contact Form Limitations

The existing contact form suffers from unreliable submission handling, lack of real-time validation, and delayed response notifications, leading to poor user experience and potential lead loss.

About the Client

A technology consulting firm specializing in custom software solutions and digital transformation services

Key Project Goals

  • Implement real-time form validation to prevent submission errors
  • Ensure reliable 24/7 form submission functionality
  • Establish automated notification system for immediate response confirmation
  • Improve overall user experience through responsive design and feedback mechanisms

Core System Requirements

  • Real-time input validation with error highlighting
  • Multi-step form submission process with progress indicators
  • Automated email/SMS notifications for both users and administrators
  • Submission status tracking dashboard for administrators
  • CAPTCHA integration to prevent spam submissions

Technology Stack Preferences

React.js for frontend components
Node.js with Express for backend API
MongoDB for submission data storage
SendGrid API for email notifications
Twilio for SMS capabilities

External System Integrations

  • CRM system integration (e.g., Salesforce)
  • Analytics platform (e.g., Google Analytics)
  • Security monitoring tools (e.g., Datadog)

Non-Functional Requirements

  • 99.9% uptime guarantee for form availability
  • Response time under 2 seconds for form submission
  • GDPR-compliant data handling and encryption
  • Horizontal scalability to handle traffic spikes
  • Cross-browser compatibility (Chrome, Firefox, Safari)

Expected Business Impact

Implementation of this solution will result in a 40% reduction in form abandonment rates, 70% faster lead response times, and improved customer satisfaction scores through reliable submission handling and immediate user feedback mechanisms.

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