Development of a Resident Engagement and Caregiver Communication Platform for Senior Living Facilities

Senior care providers face difficulties in maintaining meaningful social interactions between residents, their families, and staff, while also seeking to streamline operations. Existing systems are often fragmented, manual, and insufficiently tailored to diverse user needs, leading to decreased resident satisfaction and increased staff workload. Rapid growth in digital engagement demands more flexible, integrated platforms that can cater to varied stakeholder requirements and improve overall care quality.

A mid-to-large scale senior living organization aiming to enhance resident wellbeing and operational efficiency through digital solutions.

• Develop a comprehensive SaaS platform to facilitate communication and social engagement between residents, families, and staff.
• Automate scheduling, visitor management, and service requests to increase operational efficiency.
• Enable real-time messaging, video calling, and content sharing tailored for elderly users.
• Incorporate advanced analytics and reporting tools to support data-driven decision making.
• Ensure platform scalability and adaptability to accommodate diverse facility sizes and user needs.
• Improve resident satisfaction scores and operational metrics through enhanced engagement and streamlined processes.

• Resident Module: Integrated chat and video calling with senior-friendly UI, customizable calendars, and lifestyle scheduling tools.
• Family Module: Scheduling and automating visitor appointments, payment for additional services, and gifting functionalities.
• Staff Module: Secure communication channels, maintenance and service request management, survey creation and distribution, and performance reporting dashboards.
• Third-party Integrations: Compatibility with CRM systems, nurse call systems, and healthcare content providers.
• Upcoming Features: AI-powered voice assistant, content aggregation, and notification systems for real-time alerts.

• CRM systems for care management and resident data.
• Nurse call systems for real-time assistance notifications.
• Content providers for health and eldercare resources (e.g., Eldercate, Spiro100).
• Payment gateways for billing and gifting options.

• Scalability to support increasing user base across multiple facilities.
• High performance with fast load times and real-time communication capabilities.
• Robust security and compliance with healthcare data privacy standards (e.g., HIPAA).
• Reliable uptime and disaster recovery measures to ensure continuous availability.

The new platform aims to significantly enhance resident wellbeing by fostering social connections, reduce staff workload through automation, and improve operational metrics. Expected outcomes include increased resident satisfaction scores, more efficient care delivery, and expanded capabilities to support diverse user needs — drawing from previous implementations where similar deployments improved engagement and operational efficiency across multiple care centers.