Development of a Regulatory-Compliant Digital Debt Recovery and Affordability Assessment Platform

The client requires a sophisticated digital solution capable of automating debt recovery processes through an integrated decision engine, open banking data, and conversational AI, while ensuring seamless branding customization and strict adherence to regulatory and security standards. The solution must be flexible enough for white-label deployment, highly secure, and compliant with relevant privacy and accessibility regulations.

A mid-to-large financial institution or debt recovery agency seeking to enhance its debt collection processes through a customizable, secure, and compliant digital solution integrated with advanced decision engines and user-friendly branding tools.

• Create a state-of-the-art digital assessment platform that automates debt recovery processes for diverse industries, including banking, government, and telecommunications.
• Enable end-users to schedule repayments via an intuitive interface powered by advanced decision engine technology, open banking integrations, and conversational AI.
• Develop a white-label customizable solution allowing clients to tailor branding (colors, icons, logos) easily via a user-friendly wizard.
• Ensure the solution complies with all relevant data security, privacy, and accessibility regulations, verified through external audits.
• Deliver an intuitive, scalable, and secure product aligned with industry standards, with the capacity for future enhancements and integrations.

• Advanced decision engine for personalized repayment assessments
• Open banking system integration for real-time financial data access
• Conversational AI interface for guided interactions with debtors
• Branding customization wizard allowing easy adaptation of visual identity (colors, icons, logos)
• Secure user authentication and data encryption in line with security standards
• Accessibility compliance features per WCAG 3.0 level AA
• Audit-ready architecture with compliance documentation

• Open banking APIs for access to financial data
• Secure communication protocols for data exchange
• External compliance and security audit tools
• Content accessibility compliance frameworks

• Scalability to support increasing user traffic and data volume
• High security standards ensuring data privacy and integrity
• Performance metrics enabling real-time decision-making with minimal latency
• Compliance with GDPR, WCAG 3.0 AA, and relevant financial regulations

The implementation of the platform aims to automate debt recovery processes, reducing manual effort and improving efficiency. Expected outcomes include increased recovery rates, enhanced user experience through customization and AI-driven interactions, and strict adherence to security and regulatory standards. The solution is designed to be easily adaptable to different client branding, with the potential to scale across multiple industries, ultimately optimizing operational costs and strengthening market competitiveness.