Development of a Multisided Online Tutoring Platform for K–12 Education

Existing online tutoring solutions often lack comprehensive support for multiple stakeholders including students, parents, and schools, leading to limited visibility into student performance, inefficient scheduling, and limited scalability. There is a need for a unified platform that facilitates real-time tutoring sessions, supports workflow management, and enhances engagement for all involved parties.

A technology-driven educational organization aiming to provide online one-on-one tutoring solutions for K–12 students, with features supporting student performance monitoring and community engagement.

• Implement a web-based platform enabling real-time online tutoring via video conferencing.
• Support multi-user roles including students, tutors, parents, and school staff with tailored functionalities.
• Provide tools for scheduling, request management, and assignment of tutoring sessions.
• Deliver analytics and reporting features to monitor student progress and platform usage.
• Ensure secure user authentication, session recordings, and dispute management processes.
• Create an engaging user experience with notifications, feedback mechanisms, and review systems.
• Facilitate tutor verification and onboarding workflows.

• User registration and role management for students, tutors, parents, and administrators.
• Real-time video conferencing and collaboration tools integrated into the platform.
• Session recording storage and retrieval for subsequent review.
• Scheduling system allowing tutors to set availability and students to request sessions.
• Request and notification system for managing tutoring requests and updates.
• Feedback, rating, and review systems for tutors and sessions.
• Account management features including billing, payments, and refunds.
• Access to reports and analytics on student performance and platform activity.
• Verification workflow for tutor onboarding via document submission.
• Admin tools for dispute resolution, account management, and report generation.
• Communication channels such as quick messaging and email/SMS notifications.

• Video conferencing API (e.g., BigBlueButton or equivalent)
• Authentication services (e.g., ClassLink or SSO providers)
• Payment gateways for billing and refunds
• Email and SMS notification services
• Reporting and analytics tools

• Scalability to support increasing user base with minimal performance degradation
• Secure handling of personal data and compliance with privacy standards
• High availability and uptime (target 99.9%)
• Responsive design for access across desktops, tablets, and smartphones
• Real-time performance for live video sessions and notifications

The new online tutoring platform is expected to significantly improve student academic performance through timely and effective personalized sessions, increase tutor engagement by enabling online teaching opportunities, and enhance stakeholder satisfaction with improved visibility into academic progress. It aims to streamline workflows, reduce administrative overhead, and support scalable growth, resulting in higher student grades, increased tutor earnings, and robust platform usage analytics.