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Development of a Multi-Brand Partner Customization Platform for a Service Marketplace
  1. case
  2. Development of a Multi-Brand Partner Customization Platform for a Service Marketplace

Development of a Multi-Brand Partner Customization Platform for a Service Marketplace

thecodest.co
Information technology
Business services

Identifying Challenges in Multi-Brand Service Platform Customization

The client faces difficulties in providing a scalable, consistent, and customizable app experience for multiple partners. Challenges include lack of a unified design system, redundant components, inconsistent visual styles, and legacy elements that hinder efficient branding and user experience across partner platforms.

About the Client

A mid-sized technology-driven service marketplace platform aiming to enable multiple partners to utilize a core app with their own branding and customization options.

Core Goals for Multi-Partner Platform Enhancement

  • Implement a flexible architecture that allows multiple partners to utilize the platform with their own branding.
  • Establish a unified and consistent visual design system to improve aesthetic coherence and user experience.
  • Facilitate seamless onboarding, management, and customization for partner accounts including permissions and branding options.
  • Transition from legacy tracking and analytics systems to modern, secure, and accurate data tracking methodologies.
  • Enhance frontend and backend components to support dynamic branding features and improved system performance.

Key Functional System Features for Partner Customization

  • Design iteration and consolidation of components to eliminate redundancy and inconsistencies.
  • Implementation of design tokens to enforce visual style consistency across all interface elements.
  • Development of admin forms and backend logic for user management, permission control, and branding customization per partner.
  • Development of frontend components supporting partner-specific branding features.
  • Seamless migration to advanced data tracking methods for improved analytics and security.

Preferred Technologies and Architectural Approach

Rails 7
Ruby 3
PostgreSQL
Redis
Cloud infrastructure (e.g., AWS)
Containerization with Docker
GraphQL for API communication
React for frontend development

Essential External System Integrations

  • Analytics data tracking systems (migration from legacy GA4 to server-side tracking)
  • Authentication and authorization services for user management
  • Partner branding management tools or modules

Critical Non-Functional System Requirements

  • System scalability to support multiple partners with independent branding configurations
  • High performance and responsiveness of frontend components
  • Security protocols for data privacy, user permissions, and secure authentication
  • Maintainability with an emphasis on unified design guidelines and component reuse
  • Reliable data tracking with minimal latency

Projected Business Benefits and System Impact

The implementation of a flexible, branded multi-partner platform is expected to significantly enhance the client’s ability to onboard and manage multiple partners efficiently. It will lead to increased user satisfaction through consistent design and seamless customization, while data tracking improvements will provide more accurate insights. This approach is projected to improve operational efficiency, reduce redundant development efforts, and accelerate partner onboarding times.

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