Development of a Modular Ticket Distribution and Engagement Platform for Large-Scale Events

The client faces difficulties in delivering an integrated ticketing experience that supports buying, reselling, returning, requesting tickets, and managing event information across web and mobile platforms. They require a seamless, reliable, and scalable solution that aligns with their existing operations and enhances customer satisfaction, with the ability to swiftly adapt to market demands and customer feedback.

A sizable event management and ticket distribution company operating in multiple regions, seeking to enhance its digital ticketing and customer engagement services with a scalable, user-centric platform.

• Create a fully functional, scalable hybrid mobile application supporting ticket discovery, purchase, resale, return, and event management functionalities.
• Implement an integrated web platform for event organizers to distribute tickets efficiently and securely.
• Enhance customer experience by enabling features such as personal event cabinets, notifications about artists and concerts, ticket sharing, and offline access.
• Implement rapid deployment cycles through automated CI/CD processes, ensuring quick updates and bug fixes, with high-quality standards.
• Leverage user feedback and analytics to continuously refine user experience and system performance.
• Ensure the architecture is modular, high-performance, and scalable to handle extensive user bases across Europe and the US.

• User registration, login, and profile management with secure data handling.
• Personal event dashboard displaying upcoming and past events, order summaries, and ticket status.
• Ticket purchasing, reselling, returning, and requesting capabilities, including exclusive access requests and waiting lists.
• Ticket sharing with friends and offline access to purchased tickets for at-festival entry.
• Event organizer interface for ticket distribution, management, and real-time updates.
• Notification system for artist updates, concert reminders, and personalized alerts.
• Integration of features like multi-language support, user follow system, and offline ticket viewing.
• Robust backend with business logic built on JavaScript, ReactJS components, native modules (Kotlin, Swift), and open-source frameworks.

• Third-party payment gateways for secure transactions
• Event management and ticketing APIs for real-time updates
• Notification and messaging services for user alerts
• Analytics and user feedback tools for ongoing system improvement

• High performance and fast load times across platforms
• Scalable architecture supporting millions of users and transactions
• Real-time update capabilities for ticket inventory and event details
• Secure authentication, data encryption, and compliance with data protection standards
• Automated deployments with minimized downtime

The new platform aims to significantly enhance user engagement by providing a seamless purchasing and event management experience, leading to increased customer satisfaction and retention. It is expected to support rapid market expansion and handle high-volume transactions efficiently, resulting in substantial growth in ticket sales and distribution revenue, with scalable infrastructure ready to adapt to future market needs.