The client currently relies on legacy native applications for collecting employee business expenses, which lack functionality and flexibility, leading to client dissatisfaction and loss of business. Existing payroll systems cover only payroll data, resulting in a significant client attrition (up to 30%). The client needs a unified, scalable, and adaptable mobile solution for expense management that seamlessly integrates with existing payroll systems and accommodates diverse client needs across different markets.
A mid to large-sized financial services firm specializing in integrated banking, payroll, and expense management solutions for corporate clients across multiple markets.
The new application aims to significantly improve client retention (reducing attrition caused by functional gaps), streamline expense and payroll data collection processes, and accelerate product deployment across markets. Expected results include a reduction in client churn by approximately 30%, improved user satisfaction through enhanced UI/UX, and increased operational efficiency via scalable, quick-to-market, whitelabel solutions. Additionally, the flexible architecture will facilitate rapid adaptation to evolving market demands and client-specific requirements.