The client faces difficulties in providing seamless access to nearby deals and restaurant offers, managing personalized subscriptions, and engaging customers with tailored rewards. Existing systems lack location-aware features and a unified platform for deal discovery, leading to reduced customer retention and satisfaction.
A medium-sized retail chain aiming to enhance local customer engagement through a mobile app offering exclusive deals and personalized experiences.
The new location-based deals and rewards app is expected to significantly increase user engagement and deal redemptions, leading to higher customer retention rates. Objectives include supporting scalable growth, offering personalized experiences, and boosting local sales, with targeted measurable outcomes such as a 30% increase in customer visits and a 20% uplift in subscription conversions within the first 12 months.