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Development of a Geolocation-Based Gig Worker Support Platform
  1. case
  2. Development of a Geolocation-Based Gig Worker Support Platform

Development of a Geolocation-Based Gig Worker Support Platform

plavno.io
eCommerce
Logistics
Transportation

Identified Challenges in Supporting Gig Economy Workforce

Gig economy workers face difficulties in accessing reliable job opportunities matching their skills and location, leading to income instability and uncertainty. They also lack effective tools for managing shifts, tracking earnings, monitoring expenses, and receiving timely location-based updates, which collectively diminish motivation and operational efficiency.

About the Client

A large platform connecting gig economy workers with job opportunities, offering tools for income tracking, shift management, and location-based notifications to enhance worker engagement and income stability.

Core Goals for Enhancing Gig Worker Operations and Engagement

  • Create a geolocation-based notification system to inform workers about local job opportunities, expected earnings, and weather alerts.
  • Develop an automated work history tracking feature allowing users to compare earnings across multiple gig apps.
  • Implement shift management and expense tracking functionalities to help workers monitor time, distance, fuel, and other work-related costs.
  • Enhance user motivation through an incentive and quest system linked to gig app partnerships.
  • Ensure the platform supports deployment in multiple languages and regions, with scalability to reach over half a million users globally.

Essential Functional Capabilities for the Gig Worker Support Platform

  • Automated gig work history tracking for cross-platform earnings comparison.
  • Visualization tools for total and average earnings, online hours, and regional ranking.
  • Shift recording with start/end functionality, including distance traveled and fuel expenses.
  • Expense management module for tracking fuel, repairs, partner fees, and other costs with earnings comparison.
  • Location-based notification system providing local pay rates and weather alerts.
  • User motivation system incorporating quests and incentives sponsored by gig platforms.

Recommended Technologies and System Architecture

Mobile development using React Native
Backend development with Node.js, TypeScript, Express
Frontend interfaces developed with React and Next.js
GraphQL for API communication
Docker for containerization
Figma for UI/UX design, including wireframes and prototypes

External System Integrations Necessary

  • Connecting to multiple gig service APIs for activity and payment data
  • Weather data APIs for real-time alerts
  • Localization and regional pay rate services
  • Incentive and quest management systems provided by partner platforms

Key Non-Functional System Requirements

  • Scalability to support over 500,000 users globally
  • High performance with minimal latency for notifications and data updates
  • Secure handling of user data and financial information
  • Multi-language support in at least 12 languages
  • Reliable uptime with comprehensive monitoring and maintenance protocols

Expected Business Impact and Benefits

The development of this platform aims to significantly improve gig workers' access to consistent job opportunities, enhance income stability, and boost motivation through targeted incentives. With scalable infrastructure, the platform is projected to reach over 500 cities in 40 countries, facilitating connections for more than half a million users within four years and increasing gig workers' earnings and operational efficiency.

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