Development of a Fully Functional E-Commerce Platform for Online Book Retailing with Enhanced UX/UI and Delivery Features

A client operating a regional online bookstore is facing significant difficulties due to poor UX/UI design, technical limitations, and incomplete functionalities, which hinder customer access to key features such as search, filtering, delivery, and returns. These issues negatively impact customer experience and sales performance, underscoring the need for a robust, user-friendly e-commerce solution to improve engagement and operational efficiency.

A regional or national online bookstore aiming to provide a comprehensive digital platform for book sales, delivery, and pickup services to local customers.

• Redesign and redevelop the existing e-commerce website to ensure full functionality and improved usability.
• Implement advanced search and filtering capabilities based on authors, book titles, ISBNs, and categories to enhance discoverability.
• Integrate streamlined shopping cart, shipping address management, and online payment processing with popular local payment options.
• Enable both delivery and in-store pickup options to accommodate customer preferences and optimize logistics.
• Incorporate order return and customer support functionalities to improve post-purchase experiences.
• Ensure the new platform significantly increases online sales, improves customer satisfaction, and reduces operational issues related to user engagement.

• User registration and login via email or phone number.
• Book categorization with multiple genres and subcategories.
• Search feature with filters based on author, book title, ISBN, and categories.
• Sort options for featured books, bestsellers, and publisher-based filtering.
• Add-to-cart functionality with quantity and price details, and options to modify or remove items.
• Save multiple shipping addresses with detailed location input and default selection.
• Online payment integration utilizing a popular regional mobile payment platform.
• Pickup option enabling customers to collect orders directly from the store location.
• Order return process handling damaged or incorrect shipments and initiating refunds.
• Customer support contact form including order details and queries.

• Third-party payment gateway integration (e.g., ZAAD or equivalent regional mobile payment systems)
• Mapping service integration for store location display (e.g., Google Maps)
• Potential third-party plugins for advanced search and filtering if needed

• Scalable architecture to handle increased user load and orders
• Responsive design ensuring usability across devices (desktops, tablets, smartphones)
• High security standards for user data and payment transactions, complying with local regulations
• Fast page load times to enhance user experience and retention
• Reliable uptime and minimal downtime for critical functionalities

The development of a modern, fully functional e-commerce platform is expected to significantly enhance customer access to a diversified book inventory, streamline purchasing and delivery processes, and improve overall user satisfaction. The platform aims to increase online sales volume, reduce logistical and technical issues, and foster long-term customer loyalty within the target community.