Development of a Digital Learning and Service Marketplace Platform

The client faces difficulties in establishing a trustworthy, efficient digital platform that connects international students with knowledge providers, tutors, and housing services. Key pain points include building trust across diverse cultural and language backgrounds, coordinating cross-border communication across different time zones, and integrating existing internal systems into a unified, scalable architecture to support growing demand.

A mid-sized international educational consulting firm seeking a comprehensive platform to connect students, educational agents, and service providers for university admissions, language courses, and accommodation support.

• Create an integrated online platform enabling students to find, select, and pay for educational and accommodation services.
• Implement features allowing service providers to propose and manage their offerings effectively.
• Develop a mobile application for easy access and real-time communication.
• Ensure high platform performance, security, and scalability to accommodate rapid growth and high user demand.
• Facilitate seamless cross-border collaboration across multiple regions and languages.
• Leverage agile methodologies and continuous delivery to accommodate frequent updates based on user feedback.
• Achieve a measurable increase in platform engagement and service transactions within the first year.

• User registration and authentication with profile customization
• Search and filtering capabilities for educational programs, tutors, and accommodation options
• Proposal submission system for tutors and service providers
• Integrated payment gateway for service purchasing and booking fee collection
• Real-time messaging and notifications between students and providers
• Admin dashboard for platform management and oversight
• Review and rating system for service quality assurance
• Multi-language support for international accessibility
• Mobile application supporting on-the-go access and communication

• Payment gateways for transaction processing
• Third-party authentication providers (OAuth, SSO)
• Communication services (SMTP, chat APIs)
• Monitoring and analytics tools for performance and usage tracking
• Existing internal systems for user data and course management (if applicable)

• Platform must support at least 100,000 concurrent users at launch with scalable growth potential
• Page load times under 3 seconds for web performance
• Encryption of sensitive data in transit and at rest
• Compliance with international data protection regulations (e.g., GDPR)
• Automated and manual testing covering at least 50% of functionalities
• Regular stress testing to verify system stability under peak load

By implementing this platform, the client aims to significantly increase user engagement and transaction volume, targeting a high-demand position within the EdTech industry. Expected outcomes include improved trust and satisfaction among international users, streamlined service delivery, and scalable infrastructure capable of supporting rapid business expansion, ultimately resulting in higher revenue and market competitiveness.