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Development of a Digital Concierge Platform for Amenity Management

inoxoft.com

Hospitality & leisure

Challenges in Operational Efficiency and Customer Experience

The Amenity Management Company faces challenges including manual handling of high volumes of requests, inconsistent customer experiences, and inefficient resource management. This results in delays, reduced customer satisfaction, and increased operational costs.

About the Client

A full-service luxury lifestyle brand providing amenity management, construction, design, and digital concierge services to over 70 properties.

Project Goals

Streamline amenity management processes.
Enhance customer experience through a user-friendly digital platform.
Improve operational efficiency by automating tasks.
Increase customer satisfaction and loyalty.
Provide a scalable solution to support future business growth.

Functional Requirements

Convenient amenity booking
User role-based permissions management
Automated workflow for request handling
CSV report generation
Reminders and push notifications
In-app payment processing
Integration with Firebase, Stripe, Sendgrid, and Vimeo
Advanced search and filtering capabilities
News feed and on-demand video content

Preferred Technologies

Dart

Django

Django REST framework

AWS

Firebase

JavaScript

Material UI

PostgreSQL

pytest

RabbitMQ

Redux

Stripe

Typescript

Required Integrations

Firebase
Stripe
Sendgrid
Vimeo

Non-Functional Requirements

Scalability to accommodate future property and user growth
High performance and responsiveness
Robust security measures to protect user data
Cross-platform compatibility (web and mobile)

Expected Business Impact

This project is expected to improve operational efficiency by automating manual processes, enhance customer satisfaction through a seamless digital experience, and provide a competitive advantage in the amenity management market. The scalable platform will support future growth and expansion of the company's services.