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Development of a Customizable Digital Banking Platform for SMEs with Enhanced Operational Efficiency and CRM Integration

kindgeek.com

Financial services

Challenges in Operational Efficiency and System Adaptability for SME Digital Banking

Existing digital banking platforms for SMEs lack configurability, struggle with evolving regulatory requirements, and face integration challenges with legacy CRM systems. Manual processes for onboarding, contract management, and fee configuration create inefficiencies, while inconsistent code alignment and custom payout logic hinder operational continuity.

About the Client

A FinTech digital bank providing financial management solutions for small and medium-sized enterprises in the UK

Strategic Goals for Platform Enhancement

Enhance module configurability to meet diverse SME business needs
Develop a user-friendly interface for streamlined financial operations
Implement custom payout processing aligned with existing business workflows
Integrate CRM systems for automated data synchronization
Ensure system stability while accommodating evolving requirements

Core System Functionalities and Key Features

Configurable onboarding/KYC verification with CRM integration
Secure digital contract signing with audit trails
Custom general ledger for compliance reporting
Automated back-office ticketing and workflow management
Dynamic fee management with third-party rate plan integration
E-commerce payment gateway and terminal acquiring
Multi-channel customer support system
Role-based user access control

Technology Stack for Scalable Development

Java

Kotlin

Angular

Swift

Firebase

Jenkins

Puppet

SonarQube

Critical System Integrations

CRM platform integration
Payment gateway/acquiring systems
Third-party fee calculation APIs

System Quality Attributes

High scalability for growing SME user base
Enterprise-grade security compliance (GDPR, PCI-DSS)
Real-time transaction processing performance
System reliability with 99.9% uptime SLA
Code maintainability through automated quality checks

Enhanced Operational Efficiency and Business Growth for UK SMEs

The platform will reduce SME financial management overhead by 40% through automated workflows, enable 100% compliance with regulatory requirements via customizable KYC modules, and improve customer retention through seamless CRM integration. Custom payout logic and dynamic fee management will optimize revenue streams while maintaining system stability under evolving business demands.