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Development of a Custom OKR Tracking Platform for a Large Retail Chain
  1. case
  2. Development of a Custom OKR Tracking Platform for a Large Retail Chain

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Development of a Custom OKR Tracking Platform for a Large Retail Chain

instinctools.com
Retail

Challenges in Goal Management and Employee Engagement

The client struggled with manual, time-consuming OKR tracking via Google spreadsheets, leading to low employee engagement (15%), poor transparency, and inconsistent progress monitoring. Off-the-shelf solutions failed to meet specific business needs, necessitating a tailored approach.

About the Client

A large retail chain operating 1,400+ stores across 12 countries with a focus on enhancing internal goal management and employee engagement

Objectives for OKR Platform Implementation

  • Enable seamless alignment of individual and team goals with company objectives
  • Boost employee engagement through intuitive goal-tracking interfaces
  • Increase productivity via real-time progress monitoring and feedback mechanisms
  • Eliminate manual data entry through automated integrations with existing tools

Core Functional Requirements for OKR Platform

  • Intuitive OKR creation with deadline tracking
  • User assignment and role-based access control
  • Mid-term OKR grading with performance analytics
  • Cascading goal alignment for teams and individuals
  • Real-time dashboards with progress visualization
  • Feedback collection and bottleneck identification
  • Integration with Gmail, Jira, and collaboration tools

Technology Stack Requirements

React
Redux
Redux-Saga
JavaScript
ApexCharts
Highcharts
Axios
Sass
i18next
Jest
Enzyme
SonarQube

Required System Integrations

  • Gmail
  • Jira
  • Other business communication tools

Non-Functional Requirements

  • Scalability to support 1,400+ stores and 15% staff engagement growth
  • High performance for real-time dashboard updates
  • Enterprise-grade data security and compliance

Expected Business Impact of OKR Platform Implementation

The platform is projected to improve goal-setting effectiveness by 33%, increase employee engagement to 59%, and enhance cross-team transparency. Real-time analytics and automated integrations will reduce administrative overhead while fostering a culture of shared accountability and measurable performance outcomes.

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