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Development of a Custom Hospitality Property Management System (PMS) for Operational Efficiency

acropolium

Hospitality & leisure

Real estate

Operational Inefficiencies in Property Management

The client faced significant operational challenges due to reliance on fragmented systems (Pipedrive CRM and Airbnb) that lacked integration, manual processes causing administrative overhead, and inability to scale effectively with hotel portfolio expansion. This resulted in reduced focus on growth and inconsistent data synchronization across booking channels.

About the Client

A UK-based property rental business managing apartments in London and hotels outside the city, seeking scalable operational solutions

Key Objectives for the New Property Management System

Create a unified, user-friendly platform for property managers to handle tasks, reservations, and reporting
Develop a customer-facing booking website with real-time availability updates
Automate booking workflows and calendar synchronization across channels
Integrate with Pipedrive for seamless sales data consistency
Reduce Pipedrive licensing costs while maintaining operational efficiency

Core System Functionalities

Centralized dashboard for property/task management
Real-time reservation system with channel synchronization
Dynamic pricing engine with manual/automated rules
Stripe payment gateway integration
Built-in reporting and analytics tools
Multi-channel synchronization (Airbnb, Booking.com)

Technology Stack Requirements

Node.js

React.js

AWS

Critical System Integrations

Pipedrive CRM
Airbnb API
Booking.com API
Stripe Payments

Performance and Scalability Expectations

Scalable cloud architecture for growing property portfolios
Real-time data synchronization across systems
Enterprise-grade security for financial and guest data
High-availability booking engine

Expected Business Impact of the Custom PMS Solution

Implementation of the custom PMS is projected to improve operational efficiency by 35-40%, reduce administrative costs by 30-45%, and increase booking conversion rates by 25-35% through automated workflows, centralized management, and optimized pricing strategies.