Development of a Custom Digital Order Management Platform for Distributors and Clients in the Automotive Industry

The client faces challenges due to manual order placement via phone, leading to human error; limited data visibility and lack of real-time analytics; difficulty in updating product listings efficiently; and insufficient tools for managing and monitoring distributor and customer activities within their distribution network.

A mid-to-large scale automotive parts importer with an extensive distribution network requiring a digital platform to streamline order processing, management, and analytics.

• Reduce human errors by digitizing and automating the order placement process.
• Implement real-time analytics to enhance decision-making and operational visibility.
• Enable dynamic updates and management of the master product listings.
• Provide comprehensive tools for overseeing distributor and customer activities, including order histories and permissions.
• Achieve improved operational efficiency and enhanced data-driven insights to support business growth.

• Customer portals and mobile applications enabling product browsing, order placement, and monitoring order status and history.
• Distributor web portal allowing editing of available products for customers, managing customer orders, and viewing analytical data.
• Super admin web portal for overarching management of platform data, including orders, distributors, customers, and product catalog.
• Role-based access controls ensuring secure and tailored user experiences across different user types.
• Real-time dashboards to monitor order statuses and analytics for better responsiveness and decision-making.

• Product catalog management systems
• Order processing and logistics systems
• Analytics and reporting tools
• User authentication and role management services

• Platform must support high concurrency and scale to accommodate enterprise-level user activity.
• Ensure secure data handling and compliance with relevant data protection standards.
• Responsive user interfaces optimized for both desktop and mobile devices.
• System availability targets of 99.9% uptime with minimal latency for real-time analytics.

The new digital platform is expected to significantly reduce ordering errors, improve operational efficiency, and enable real-time analytics for strategic decisions. It aims to enhance customer satisfaction, streamline distributor management, and support scalable growth, with a targeted reduction in manual processing time and increased data visibility for better forecasting and inventory management.