Development of a Custom Contact and Inquiry Management System with Automated User Feedback

Business services

Pain Points in Customer Inquiry Handling and Feedback Collection

The client current contact management system is manual and prone to delays, resulting in potential loss of leads and client dissatisfaction. Their existing form submissions do not facilitate efficient follow-up or data analysis, impacting their ability to respond swiftly and personalize client interactions.

About the Client

A mid-sized consultancy firm specializing in providing tailored solutions to clients, seeking to streamline customer inquiries and improve communication workflows.

Goals for Implementing a Robust Inquiry Management Platform

Automate the collection and processing of contact form submissions to minimize manual effort
Provide immediate acknowledgment and feedback confirmation to users to enhance engagement
Enable efficient tracking and management of inquiries for timely responses
Improve data accuracy and system reliability to avoid loss of critical contact information
Reduce submission errors and improve overall user experience

Core Functional Capabilities of the Inquiry Management System

Responsive contact form with validation to ensure accurate data collection
Automated acknowledgment messages and follow-up notifications upon submission
Dashboard for inquiry tracking, status updates, and management
Backend data storage with automated logging for analytics and reporting
Error handling and user-friendly messaging for failed submissions

Recommended Technologies and Architectural Approaches

Frontend: React or Vue.js for responsive form UI

Backend: Node.js with Express or similar framework for API handling

Database: SQL or NoSQL database for inquiry data storage

Hosting: Cloud-based solutions supporting scalability and security

Essential External System Integrations

Email platform for automated acknowledgment and notification delivery
CRM system for customer data synchronization
Analytics tools for monitoring form usage and submission metrics

Critical Non-Functional System Attributes

System scalability to handle peak inquiry volume growth
Response time under 2 seconds for form submissions
Strong security measures to protect sensitive contact data
High availability with 99.9% uptime SLA

Projected Business Outcomes and Benefits

Implementation of the inquiry management platform is expected to reduce manual processing time by 50%, decrease form submission errors by 30%, and enhance user satisfaction through immediate feedback mechanisms, ultimately increasing lead conversion rates and streamlining customer communication workflows.