Development of a Cross-Platform Mobile App for Commercial Service Management

The client faces difficulties with low user engagement and inefficient communication channels in their existing web-based service management platform. These issues hinder effective coordination among service providers, operational managers, and customers, resulting in reduced operational efficiency and customer satisfaction. Additionally, their current solution lacks mobile accessibility, offline functionality, and streamlined workflows essential for modern service delivery.

A mid-sized commercial service provider specializing in cleaning and facility management, seeking to improve operational efficiency and customer engagement through digital transformation.

• Establish a robust, mobile-based communication platform to enhance stakeholder interactions through features like ticketing and communication logs.
• Implement an intuitive, cross-platform mobile application supporting both iOS and Android devices to increase accessibility and user engagement.
• Enable creation, management, and storage of inspection data with offline capabilities to support remote and onsite operations.
• Streamline workflows for service creation, inspection, invoicing, and action item management to improve data accuracy and operational efficiency.
• Increase platform adoption rates through improved usability and accessibility, aiming for higher engagement among users.

• Secure, multi-modal user authentication with options like email/password, single sign-on via OAuth providers.
• Address management with search and filter capabilities for quick access to service locations.
• Customer invoicing module for viewing, categorizing, and managing invoice statuses and history.
• Action item creation, editing, and management system integrated with photo uploads, communication logs, and translation tools.
• Inspection management features supporting both remote and onsite assessments, with digital forms, photo uploads, geolocation, and signature capture.
• Offline inspection mode supporting local data storage with synchronization upon reconnection.
• Unified interface for all stakeholder roles, emphasizing ease of use and real-time data access.

• Authentication services for secure login with options like Google and Apple Sign-In
• Translation APIs for multilingual support
• Geolocation services for onsite inspections
• Photo storage and management services
• Backend APIs for service and invoice data synchronization

• Cross-platform compatibility supporting both iOS and Android devices
• Offline data access and input for at least 80% of inspection workflows
• Secure data transmission and user authentication adhering to industry standards
• Application responsiveness with minimal latency, ensuring a smooth user experience
• Scalability to support increasing user base and data volume over time

The deployment of the mobile application is expected to significantly improve stakeholder communication and operational workflow efficiency, leading to higher user engagement rates, increased platform utilization, and better customer satisfaction. Specifically, the system aims to boost inspection completion rates by up to 30%, reduce data entry errors through streamlined digital forms, and enhance overall operational productivity, contributing to a stronger market position and client retention.