Development of a Cross-Platform Laundry Service Mobile Application with Monitoring and Management Dashboard

The client aims to automate and integrate the entire laundry service order lifecycle, including QR code scanning for order initiation, real-time monitoring of service progress, schedule management for pickup and delivery, and post-service feedback collection, to enhance operational efficiency and customer experience.

A mid-sized environmentally conscious laundry service provider seeking to automate its order processing, tracking, and administrative workflows across mobile and web platforms.

• Develop a cross-platform mobile application supporting both Android and iOS for seamless customer interaction, including QR code scanning, real-time order tracking, and feedback collection.
• Create an intuitive backoffice management system for laundry staff to oversee order statuses, modify service details, manage discounts, and update operational parameters such as locations, hours, and pricing.
• Implement secure and integrated payment processing with support for multiple third-party payment platforms.
• Build a microservices-based architecture to ensure system scalability, flexibility, and efficient resource utilization.
• Deploy comprehensive monitoring and testing tools to maintain system performance and reliability, including custom backend testing utilities.

• QR code scanning capability for initiating and tracking orders
• Order status monitoring with detailed step-by-step updates accessible via mobile devices
• Customer review and rating system post-service completion
• Email-based invoice generation and delivery system
• Backoffice management interface for order control, discounts, and location-based operations
• Multi-language support (e.g., English and Portuguese)
• Integrations with third-party payment processing platforms (e.g., Stripe, MBWay)
• Integration with invoice issuance services
• Administrative tools for modifying service areas, hours, and pricing
• Built-in system monitoring and automated testing tools for backend services

• Payment processing platforms (e.g., Stripe, MBWay)
• Invoice generation systems (e.g., InvoiceXpress or equivalent)
• QR code scanning and generation modules
• System monitoring and testing tools

• System availability and uptime of at least 99.9%
• Responsive user interfaces supporting multiple languages
• Secure data handling and PCI DSS compliance for payment processing
• Scalable architecture supporting projected growth and order volume
• Automated backend testing to reduce downtime and ensure reliability

The implementation of this automated laundry service platform is expected to streamline order processing, improve customer engagement through real-time tracking and feedback, and reduce manual administrative workload. The project aims to support scalable growth, enhance operational transparency, and enable the client to offer faster, more reliable services, ultimately increasing customer satisfaction and retention.