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Development of a Cross-Platform Flight Compensation Management System

beetroot

Business services

Legal

Customer Service

Challenges in Flight Compensation Process

The client faced inefficiencies in manually processing flight compensation claims, leading to delays and errors. Additionally, ensuring GDPR compliance for user data handling was a critical requirement to maintain trust and regulatory adherence.

About the Client

A Swedish company specializing in assisting passengers with flight compensation claims, focusing on GDPR compliance and streamlined digital processes.

Key Project Goals

Digitize and automate the flight compensation claim process
Ensure full GDPR compliance for data handling
Develop a scalable cross-platform solution
Enhance team productivity and problem-solving capacity

Core System Functionalities

User registration and identity verification
Digital document submission and e-signature integration
Real-time claim status tracking dashboard
Automated communication system for customer guidance
GDPR-compliant data storage and processing workflows

Technology Stack

Laravel

React

PHP

HTML/CSS

External System Integrations

Payment gateway for compensation disbursements
Airline API for flight status verification
GDPR compliance audit tools

Non-Functional Requirements

High-security standards for personal data protection
Cross-platform compatibility (web, mobile)
Scalable architecture for growing user base
99.9% system uptime guarantee

Expected Business Impact

The solution will increase claim processing capacity by 50%, reduce manual errors by 70%, and enable seamless GDPR compliance. Team members will resolve 30% more cases monthly, while users gain 24/7 access to claim management from any device.