The client faces difficulties in providing swift and reliable access to railway operational data such as train statuses, seat availability, fare details, and arrival/departure schedules. Users find it cumbersome to retrieve accurate, up-to-date information without a unified digital platform, leading to decreased user satisfaction and operational inefficiencies.
A government transportation agency seeking to modernize their railway information dissemination platform to enhance user experience, provide real-time train updates, and streamline passenger engagement.
The new platform is expected to significantly enhance user experience by providing quick, reliable access to railway information, thereby reducing user query time and increasing satisfaction. It aims to increase the accuracy and timeliness of information dissemination, supporting better operational decision-making and potentially increasing ridership. The scalable design will accommodate future expansion, ensuring long-term sustainability and adaptability to evolving user needs and data sources.