Development of a Comprehensive EV Charging Network Expansion Platform

The client faces limited coverage of EV charging stations in nonurban areas and private locations, resulting in customer dissatisfaction and missed market opportunities. Additionally, there is a need for seamless management of charging stations, user engagement, and support for private station owners, within areas with poor internet connectivity.

A mid-to-large size energy company seeking to expand electric vehicle charging infrastructure across urban, rural, and private sectors with integrated user and management solutions.

• Expand the EV charging network into rural, nonurban, and private locations to increase accessibility.
• Implement a user-friendly mobile app enabling users to locate, navigate, and manage charging sessions efficiently, even with poor internet connectivity.
• Develop a web-based administrator portal for remote management, monitoring, and maintenance of charging stations.
• Enhance customer engagement through integrated partnerships, discount programs, multiple payment options, and support features.
• Support private charging station owners with analytics, maintenance scheduling, and free installation services.
• Achieve improved customer satisfaction and increased usage, aiming for expanded target audience reach and higher customer retention.

• Advanced interactive maps with geolocation, real-time station availability, offline mode with downloadable maps, and route planning considering traffic and closures.
• Map filters by location, connector type, and charging capacity.
• Reservation system to avoid queues with time-slot booking.
• Home charging station management with installation, energy consumption analytics, and maintenance scheduling.
• User account management with family subscriptions, transaction history, and analytics dashboards.
• Engagement modules including integration with partner networks, discounts, multiple payment options, and real-time support chat.
• Feedback system allowing users to review stations with images and comments.
• Push notifications for session updates, system messages, and promotional offers.

• Partner EV charging networks for expanded station access
• Payment gateways supporting multiple methods like credit card, digital wallets
• Mapping and geolocation services
• Customer support and chat systems
• Station maintenance and analytics tools

• System scalability to handle thousands of users and stations
• High performance with low latency, particularly in route planning and real-time updates
• Availability with 99.9% uptime and offline operational modes
• Data security and user privacy compliance
• Responsive UI/UX on all supported devices

The new platform is expected to significantly increase network coverage into underserved areas, improve user engagement and satisfaction, and support private station owners. Goals include expanding target audience reach, reducing customer complaints related to connectivity and availability, and increasing overall charging sessions, thereby boosting revenue and market competitiveness.