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Development of a Comprehensive Escape Room Management System
  1. case
  2. Development of a Comprehensive Escape Room Management System

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Development of a Comprehensive Escape Room Management System

diffco.us
Hospitality & leisure

Challenges with Operational Efficiency and Customer Experience

Questroom's current operations likely involve disparate systems for booking, scheduling, payments, customer communication, and performance tracking. This leads to inefficiencies in managing room availability, coordinating staff, providing personalized customer experiences, and generating insightful business reports. The lack of a unified platform hinders scalability and limits the company's ability to optimize its operations and marketing efforts.

About the Client

Questroom is a company specializing in immersive escape room experiences, providing entertainment and team-building activities for individuals and groups.

Project Goals

  • Develop a centralized platform for managing all aspects of Questroom's operations.
  • Improve operational efficiency by automating key processes such as booking, scheduling, and payment processing.
  • Enhance customer experience through personalized communication, streamlined booking, and improved engagement.
  • Provide comprehensive business intelligence through robust reporting and analytics.
  • Increase revenue by optimizing room utilization and marketing effectiveness.

System Functionality

  • Online Booking and Scheduling
  • Payment Gateway Integration (including Apple Pay and Yelp/TripAdvisor coupons)
  • Customer Relationship Management (CRM)
  • Inventory Management (for gift cards and merchandise)
  • Staff Management and Scheduling
  • Reporting and Analytics (KPIs, financial data, customer behavior)
  • Automated Customer Notifications (email, SMS)
  • E-Waiver Management
  • Team Leaderboard and Rewards System
  • Access Control and Role-Based Permissions

Technology Stack

Responsive Web Design (HTML5, CSS3, JavaScript)
Backend Framework (e.g., Node.js, Python/Django, Ruby on Rails)
Database (e.g., PostgreSQL, MySQL)
Cloud Hosting (e.g., AWS, Azure, Google Cloud)
Payment Gateway APIs (e.g., Stripe, PayPal)
SMS API (e.g., Twilio)
Integration with existing statistical systems

External System Integrations

  • Payment Gateway Providers (Stripe, PayPal, Apple Pay)
  • SMS Providers (Twilio)
  • Yelp Deal and TripAdvisor Coupon systems
  • Statistical Analysis Platforms

Non-Functional Requirements

  • Scalability to handle increasing booking volumes
  • High Availability and Reliability
  • Security to protect customer data
  • Responsive Design for optimal viewing on all devices
  • Performance for fast loading times

Business Impact

This system will significantly improve Questroom's operational efficiency, enhance customer satisfaction, and provide valuable insights for data-driven decision-making. By streamlining processes, automating tasks, and providing a unified platform, Questroom can reduce costs, increase revenue, and gain a competitive advantage in the escape room market. Improved customer experience will lead to increased customer loyalty and positive word-of-mouth referrals.

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