Development of a Comprehensive Courier Management and Expansion Platform for Food Delivery Services

The client faces inefficiencies in courier management, order processing, and delivery logistics, limiting their ability to provide optimal service to restaurant partners. Additionally, they seek to scale operations across the country and establish a presence in the broader European market, requiring a scalable and integrated logistics platform.

A mid-sized logistics company specializing in courier solutions for food delivery, aiming to enhance delivery efficiency, support restaurant partners, and expand regionally and into new markets.

• Develop an integrated courier management system to optimize delivery routing and scheduling.
• Implement real-time analytics and dashboards to monitor operational performance and identify bottlenecks.
• Enhance order and shipment tracking capabilities for restaurants and customers.
• Support scalability to handle increased order volumes and regional expansion.
• Enable data-driven decision-making to increase restaurant sales and ROI, with targeted improvements in operational efficiency and customer satisfaction.

• Order processing module with seamless integration with restaurant POS and ordering systems.
• Automated courier dispatch and routing engine utilizing optimized algorithms.
• Real-time shipment tracking for restaurants and end customers.
• Operational analytics dashboard providing insights into delivery performance, times, and revenue metrics.
• Customer and restaurant portal for order management, status updates, and feedback.
• Scalable cloud infrastructure capable of supporting increased transaction volumes and expansion efforts.

• Restaurant POS and ordering systems for order synchronization.
• Mapping and GIS services for route optimization.
• Payment gateways for transaction processing.
• Notification services (SMS, email) for updates.
• Third-party logistics or courier service providers for dispatch coordination.

• System scalability to handle up to 10x current transaction volumes during peak periods.
• High availability with 99.9% uptime.
• Secure data handling complying with data protection standards.
• Low latency for real-time tracking (response times under 200ms).
• Mobile responsiveness and cross-platform compatibility.

The new courier management platform is expected to significantly improve operational efficiency, enabling the client to increase delivery capacity by up to 50%, reduce delivery times, and enhance customer satisfaction. Additionally, it will facilitate nationwide and European market expansion, supporting increased restaurant partnerships and higher overall ROI.