Development of a Collaborative Internal Portal with Hierarchical SOP Management

The client’s existing intranet platform is difficult to maintain, non-intuitive, and hampers effective collaboration among teams. It lacks a centralized space for departmental input, up-to-date content, and efficient aggregation of standard operating procedures (SOPs) across various departments. This results in outdated information, slow content updates, and inefficient dissemination of process documentation, impacting operational agility and decision-making.

A mid-sized enterprise operating in the professional services sector, seeking to improve internal collaboration, content management, and standardized procedures across departments.

• Implement a centralized, user-friendly internal portal enabling real-time collaboration across departments.
• Develop a well-structured interface for department-specific content creation and management.
• Create a hierarchical SOP catalog allowing aggregation and easy access to standard procedures from departmental to company-wide level.
• Facilitate easy content updates and revisions to ensure information remains current and accurate.
• Enhance executive access for oversight, reporting, and quick retrieval of key documents.
• Ensure a scalable architecture supporting future feature enhancements and increased user load.

• Department-specific pages enabling teams to contribute, edit, and manage content.
• A hierarchical SOP catalog that allows SOPs to be rolled up from departmental to corporate level for aggregated viewing.
• Real-time editing and collaboration capabilities.
• Role-based access controls, including executive-level viewing privileges.
• Search functionality with filters to quickly locate documents and SOPs.
• Notification system for updates or revisions to content.
• Analytics and reporting tools for content access and activity monitoring.

• Calendar integrations for departmental scheduling and event management.
• Single Sign-On (SSO) for unified authentication.
• Analytics and reporting tools for user activity and content access.
• Potential integrations with document sharing or storage solutions.

• Scalability to support growth in content volume and user base.
• High availability with 99.9% uptime SLA.
• Performance optimized for fast document retrieval and editing.
• Strong security measures to protect sensitive content and user data.
• User-friendly interface encouraging adoption and engagement.

The new internal collaboration portal aims to significantly improve content accuracy, facilitate real-time departmental input, and streamline SOP management. Expected benefits include enhanced operational efficiency, faster onboarding and training, improved consistency of procedures, and better oversight by leadership, ultimately supporting rapid organizational responsiveness and knowledge sharing.