Development of a Cloud-Integrated Customer Engagement and Data Management Platform for a Financial Services Provider

The client faces limitations in their existing communication channels and data management systems, hindering customer engagement and scalability. They require an updated, cloud-supported infrastructure to improve customer interactions, automate inquiry responses, and ensure secure, scalable data handling suitable for evolving business needs.

A mid-sized financial services company specializing in consumer lending, seeking to enhance customer communication, data management, and scalability through cloud-based solutions.

• Implement a cloud-based platform to modernize customer communication channels, including an AI-powered chatbot capable of handling inquiries autonomously.
• Develop an integrated customer dashboard enabling users to manage their accounts, apply for financial products, and track obligations online, reducing reliance on call center support.
• Migrate existing data and application infrastructure to a cloud environment, ensuring minimal disruption through phased implementation and thorough testing.
• Optimize cloud infrastructure costs without compromising system performance or security, targeting a cost reduction of at least 68%.
• Establish scalable, secure, and compliant architecture adhering to industry standards, with continuous support and maintenance for system stability.

• AI-powered chatbot capable of addressing customer inquiries, integrating with partner platforms, and providing functionalities such as credit rating checks and loan applications.
• Configurable sales campaign builder allowing manual and automated promotional activities within the chatbot interface.
• Customer dashboard for account management, loan applications, and obligation tracking, accessible via web and mobile platforms.
• Gradual migration of existing applications and data to a fully cloud-based architecture with support for non-customer-facing functionalities during transition.
• Security auditing and compliance verification to safeguard user data and meet regulatory standards.

• Partner platform integrations for chatbot expansion
• External APIs for credit rating checks and financial data retrieval
• Existing database systems requiring migration to cloud storage
• Security and compliance monitoring tools

• System scalability to handle increasing customer inquiries and data volume
• High availability with minimal downtime during migration and operation
• Performance standards ensuring response times under 2 seconds for chatbot interactions
• Robust security measures, including external audit compliance and data encryption
• Cost efficiency achieving at least a 68% reduction in cloud infrastructure expenses

The implementation of the cloud-based customer interaction platform is expected to significantly increase operational efficiency, enhance customer engagement, and expand market reach. With targeted cost savings exceeding 68%, the client will reduce monthly cloud expenses from approximately $18,000 to under $6,000, while improving user experience and operational scalability, thereby supporting long-term business growth and customer satisfaction.