Development of a Cloud-Based Touchless Vehicle Rental Platform with Telematics Integration

The client faces difficulties in providing a seamless, contactless rental experience from booking to vehicle unlocking, alongside managing a large fleet with real-time location and telematics data. Additionally, there is a need to improve recovery of stolen or missing vehicles and provide effective services to partner insurance companies for vehicle replacement processes.

A large-scale vehicle rental enterprise aiming to enhance customer experience through contactless solutions, fleet management, and telematics integration.

• Implement a mobile application enabling customers to book, verify, and unlock rental vehicles remotely via a contactless interface.
• Develop a backend platform capable of processing real-time telematics data for vehicle location, diagnostics, and fleet status management.
• Integrate vehicle APIs to facilitate remote control functions such as unlocking and starting vehicles.
• Provide tools to recover missing or stolen vehicles through real-time tracking and location services.
• Enable smooth collaboration with insurance partners for remote processing of vehicle replacement and related case management.
• Leverage cloud-native architecture for scalability, security, and high availability, supporting a fleet exceeding hundreds of thousands of vehicles.

• Mobile app interface for booking, customer identity verification, and vehicle unlocking.
• Cloud backend architecture supporting data flow between vehicle APIs, telematics systems, and user interfaces.
• Real-time vehicle location and status monitoring using connected car data and telematics.
• Remote vehicle control capabilities such as unlocking, starting, or stopping vehicles via secure APIs.
• Stolen or missing vehicle tracking and recovery mechanisms with geolocation functionalities.
• Integration with partner insurance systems to process claims and facilitate vehicle replacements remotely.
• Analytics dashboard for fleet management, maintenance scheduling, and operational optimization.

• Vehicle API systems for remote control and telematics data access
• Geo-location and mapping services for vehicle tracking
• Partner insurance systems for claim processing and case management
• Customer authentication and identity verification services

• System scalability to support fleet growth up to at least 530,000 vehicles
• Real-time data processing with minimal latency (target latency < 1 second for location updates)
• High system reliability and uptime (aiming for 99.9% availability)
• Robust security measures, including data encryption, secure APIs, and user authentication
• Compliance with relevant data privacy and vehicle safety standards

The implementation of this system aims to significantly enhance customer satisfaction by providing a seamless, mobile-first rental experience, reducing queues andouchcontact, potentially increasing customer acquisition and retention. It is expected to improve fleet management efficiency by enabling real-time vehicle location tracking, aiding in the recovery of missing or stolen vehicles, and reducing operational costs. The platform's flexibility supports expansion into additional services and strategic partnerships with insurers, facilitating new revenue streams and improving overall fleet utilization.