Development of a Centralized IT Infrastructure Optimization for Global Non-Profit Organization

The organization operates in nearly 20 countries with siloed local systems, leading to complex and time-consuming data access and sharing. Challenges include troubleshooting, system uptime, security of sensitive case data, and the high costs of maintaining multiple local IT support teams. The organization requires a centralized, automated, secure IT infrastructure to ensure high availability, rapid support, and cost efficiency across all locations.

A large, global non-profit organization operating across multiple countries, focused on human rights advocacy, victim rescue, and justice system support.

• Reduce operational costs associated with IT management by up to 40%.
• Achieve system uptime of at least 99.9% to minimize delays in operational processes.
• Implement a centralized infrastructure that enables seamless, secure data sharing across all global locations.
• Enable rapid scalability and response capabilities to support future organizational growth.
• Ensure compliance with security protocols such as server patch management and threat mitigation.

• Centralized monitoring and management of network elements, servers, and desktop endpoints.
• Automated incident detection and self-healing capabilities to proactively address issues.
• 24/7 remote support for end-users and infrastructure components.
• Integrated tools for monitoring performance, uptime, and security compliance.
• Support for connecting and managing over 150 network elements, 150 servers, and 2,000 desktops globally.
• Automated patch management and security updates to protect sensitive case data.

• Monitoring and alerting systems to proactively detect issues.
• Remote support tools for real-time assistance across geographies.
• Asset and incident management systems for comprehensive tracking and resolution.
• Security tools for threat detection and compliance management.

• System availability with 99.9% uptime to ensure operational continuity.
• Scalability to support increased network elements, servers, and endpoints as the organization grows.
• Robust security measures to safeguard sensitive data against malware and external threats.
• Compliance with organizational patches and security protocols.

Implementation of the centralized, automated IT infrastructure is expected to reduce operational costs by up to 40%, increase system uptime to 99.9%, and enable the organization to scale efficiently across multiple locations. The improved IT operations will enhance data security, reduce downtime, and support the organization's mission by ensuring timely and secure access to critical case data globally.