Development of a Caregiver-Client Matching Web Platform for Improved Respite Service Management

The organization currently relies on manual processes and disparate software systems to match caregivers with clients in need of respite care. These fragmented methods hinder efficiency, reduce visibility into service requests, and complicate oversight. The lack of an integrated, user-friendly platform hampers quick matchmaking, impacting service delivery and caregiver-client satisfaction.

A mid-sized nonprofit organization providing home health care and respite services, seeking to streamline caregiver-client matching processes.

• Establish a unified web platform to centralize caregiver and client data, improving data management and accessibility.
• Automate the matching process to increase speed and accuracy of caregiver-client assignments.
• Enhance user experience for staff and caregivers through a streamlined, intuitive interface.
• Deliver a scalable solution capable of supporting the organization’s growth with consistent performance and security.
• Achieve measurable improvements in matching efficiency, user satisfaction, and service delivery timelines.

• Centralized database management for caregivers, clients, and respite requests.
• User authentication and role-based access control for staff and caregivers.
• Automated matching algorithms based on caregiver skills, availability, and client preferences.
• Real-time request submission and notification system for caregivers and staff.
• Admin dashboard for oversight, data analytics, and manual matching adjustments.
• Secure data storage with compliance to healthcare data privacy standards.
• Responsive design for accessibility across devices.

• Healthcare data privacy and security compliance systems
• Existing database systems or CRM tools used for caregiver and client data
• Notification services (e.g., email, SMS) for real-time alerts

• System scalability to handle increasing database entries and user volume
• High performance with page load times under 2 seconds
• Data security and compliance with healthcare data protection laws
• System availability of 99.9% uptime
• Ease of maintenance and future feature expansion

The new integrated web platform is expected to significantly improve matching efficiency, reducing the average time to match caregivers with clients by at least 30%. It will elevate user satisfaction, foster better data management, and support organizational growth while ensuring compliance with security standards. Overall, the solution anticipates enhancing service quality, operational transparency, and caregiver-client relationships, ultimately leading to better health and community outcomes.