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Develop Scalable Ecommerce Platform with Enhanced Customer Experience and Power Solution Tools

warpdevelopment.com

eCommerce

Consumer products & services

Retail

Addressing Power Outage Disruptions and Customer Needs

South Africa's frequent load shedding creates significant disruptions for consumers and businesses, necessitating reliable power solutions. Gizzu faced the challenge of providing a convenient and informed purchasing experience for these solutions, requiring tools to help customers assess their needs and the suitability of products.

About the Client

Gizzu is an innovative South African brand specializing in affordable and reliable power solutions designed to address the challenges of load shedding. They offer a range of products including miniUPS’s, solar light kits, and power stations, targeting households and businesses.

Project Goals

Enhance customer experience through an intuitive and automated online shopping process.
Provide customers with tools to accurately assess their power requirements and make informed purchasing decisions.
Increase accessibility to Gizzu's power solutions across the South African market.
Establish Gizzu as a trusted brand for reliable and affordable load shedding solutions.

Functional Requirements

Runtime Calculator: Allow users to input device specifications and calculate power solution runtime.
Warranty Checker: Enable customers to verify product warranty status.
Automated Checkout: Provide a seamless and automated checkout process.
Order Management: Provide customers with order confirmation and delivery notifications.
Product Catalog: Display detailed product information, specifications, and images.

Preferred Technologies

Ecommerce Platform (e.g., Shopify, Magento, WooCommerce)

Cloud Hosting (e.g., AWS, Google Cloud, Azure)

API integrations for payment gateways

Database (e.g., PostgreSQL, MySQL)

Integrations Required

Payment Gateway (e.g., PayFast, Stripe)
Shipping Providers (e.g., Aramex, DHL)
Customer Relationship Management (CRM) System (optional)

Key Non-Functional Requirements

Scalability: The platform must be able to handle increasing traffic and transaction volumes.
Performance: The website must load quickly and provide a responsive user experience.
Security: Secure handling of customer data and payment information.
Accessibility: The website should be accessible to users with disabilities.

Expected Business Impact

The new platform is expected to significantly improve customer satisfaction, drive sales growth, and strengthen Gizzu's brand reputation as a leader in the South African load shedding solutions market. By empowering customers with information and providing a seamless purchasing experience, Gizzu can increase customer loyalty and market share.