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Develop Patient Engagement Platform for Children's Hospital
  1. case
  2. Develop Patient Engagement Platform for Children's Hospital

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Develop Patient Engagement Platform for Children's Hospital

yslingshot.com
Health & Fitness
Medical
Non-profit

Challenges in Patient & Family Engagement

The hospital faces challenges in effectively engaging patients and their families in their care journey. This includes difficulties in providing timely information, facilitating communication, and improving adherence to treatment plans. There is a need for a centralized platform to enhance patient experience and outcomes.

About the Client

Ann & Robert Lurie Children’s Hospital of Chicago is a leading pediatric academic medical center committed to providing exceptional care and advancing medical research for children.

Project Goals

  • Improve patient and family satisfaction scores.
  • Enhance communication between hospital staff and patients/families.
  • Increase patient and family engagement in treatment plans.
  • Streamline access to patient information and resources.
  • Improve patient adherence to treatment protocols.

Functional Requirements

  • Secure messaging between patients/families and healthcare providers.
  • Appointment scheduling and reminders.
  • Medication management tools.
  • Access to medical records and test results.
  • Personalized educational resources tailored to patient needs.
  • Virtual visit capabilities.

Preferred Technologies

Secure cloud platform (e.g., AWS, Azure, GCP)
HIPAA-compliant data storage and encryption
Mobile-first design (iOS and Android)
API integrations with existing Electronic Health Record (EHR) systems

Integrations Required

  • Epic EHR system
  • Hospital scheduling system
  • Pharmacy system

Key Non-Functional Requirements

  • High availability and reliability
  • Scalability to accommodate growing user base
  • Robust security measures to protect patient data
  • User-friendly interface for patients of all ages and technical abilities

Expected Business Impact

The implementation of this patient engagement platform is expected to result in improved patient satisfaction, enhanced health outcomes, reduced readmission rates, and increased efficiency in hospital operations. Improved patient engagement will contribute to a better overall patient experience and strengthen the hospital’s reputation as a leader in pediatric care.

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