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Develop a Mobile-First Cross-Border Payment Platform for Pacific Communities
  1. case
  2. Develop a Mobile-First Cross-Border Payment Platform for Pacific Communities

Develop a Mobile-First Cross-Border Payment Platform for Pacific Communities

phenomenonstudio.com
Financial services
Technology
Mobile Banking

Identifying Challenges in Cross-Border Financial Services for Remote Regions

Many users in remote or underserved regions face limited access to modern financial services, encountering cumbersome banking procedures and lacking intuitive digital platforms for managing cross-border transactions. Complex regulatory requirements, currency exchange difficulties, and low mobile engagement hinder financial inclusion and trust in digital solutions.

About the Client

A regional financial organization aiming to provide accessible, secure cross-border payment solutions tailored for underserved island communities.

Goals for Enhancing Financial Inclusion and Transaction Efficiency

  • Achieve a 30%+ increase in transaction conversion rates across key payment flows such as fund deposits and money transfers.
  • Support steady user growth of approximately 3,000 new active users per month, expanding overall active users beyond 50,000.
  • Improve transaction completion rates to target levels like 54.8%, enhancing overall user engagement.
  • Streamline user workflows to make cross-border payments more accessible and user-friendly, especially via mobile devices.
  • Implement a secure system that strictly complies with regional financial regulations and maintains high standards of user trust.

Core Functional System Requirements for Cross-Border Payment Platform

  • User-friendly onboarding with simplified registration and verification processes tailored for regional regulatory requirements.
  • Multi-currency support with real-time exchange rate display, fee transparency, and final amount calculation.
  • Funds depositing capabilities supporting multiple payment methods, with real-time balance updates and instant deposit confirmation.
  • Secure money transfer functionality enabling quick, reliable, and compliant cross-border transactions via bank accounts or mobile wallets.
  • A smart KYC verification system automating user identity validation across jurisdictions while complying with local regulations.
  • An integrated referral system to promote community growth and expand platform reach.
  • Seamless mobile top-up services integrated with regional mobile carriers, offering instant recharge and balance updates.
  • A detailed transaction history dashboard with expandable views for user clarity and trust.

Preferred Tech Stack and System Architecture

Next.js for frontend development, leveraging SSR and SSG for performance in low-bandwidth environments.
TypeScript for strong typing, enhancing code stability and maintainability.
React Redux for efficient state management of complex transaction data.
Auth0 for secure, streamlined authentication and user management.

Essential External System Integrations

  • Multiple payment gateways for flexible payment options including card payments, bank transfers, and digital wallets.
  • Mobile network providers for instant mobile top-up services.
  • Secure authentication services for user login and verification processes.
  • Currency exchange rate providers for accurate, real-time data.

Key Non-Functional System Requirements

  • System Performance: Fast load times across devices, optimized for low-bandwidth conditions using Next.js capabilities.
  • Scalability: Support for increasing user base of at least 50,000 active users with consistent performance.
  • Security: Compliance with financial regulations, end-to-end data encryption, and robust user data protection.
  • Availability: 99.9% uptime to ensure continuous access for users in remote regions.

Expected Business Impact and Benefits of the New Platform

The new cross-border payment platform aims to significantly enhance financial inclusion in underserved regions, expecting a 30%+ uplift in transaction conversion rates and sustained user growth of approximately 3,000 users per month. It is projected to serve over 50,000 active users, with an improved transaction completion rate target of around 55%, thereby establishing a reliable digital financial bridge for regional communities and fostering steady regional expansion.

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