Design and Implement a Serverless Mobile-Enabled Supply Chain Operations Platform

The client operates in multiple regions with unique operational needs and confidential communications, relying heavily on manual systems that are error-prone and slow. They require a unified platform to automate request submissions, track shipments, facilitate communication, and improve overall efficiency, scalability, and security across their global logistics operations.

A mid-sized global logistics company operating across multiple continents, specializing in cargo handling, freight sourcing, and shipment management, seeking to modernize its operational infrastructure.

• Develop a versatile, scalable, and cost-effective serverless cloud architecture to support global logistics workflows.
• Implement secure, easily maintainable APIs supporting mobile and web applications.
• Create native mobile applications compatible with both iOS and Android to enable staff to serve customers and manage operations remotely.
• Automate request submission, shipment tracking, communication, and invoicing to reduce manual errors and turnaround times.
• Enhance real-time transparency and communication with customers, increasing their satisfaction and operational responsiveness.
• Achieve a fourfold increase in capacity for processing capability service requests and improve communication consistency across projects.

• Serverless architecture utilizing cloud functions for scalability and cost-efficiency.
• APIs built with a serverless stack, leveraging API Gateway or equivalent, with token-based secure access over HTTPS.
• Cross-platform mobile applications developed with React Native for native performance on iOS and Android devices.
• Secure API authentication mechanisms to ensure confidentiality and integrity.
• Real-time monitoring of application health and performance using cloud-native monitoring services.
• Automated notifications and alerts via cloud messaging services for internal and customer communications.
• Standardized request forms for capturing customer service requests and project details.

• Shipment data sources for real-time tracking updates
• Customer management systems for request and project data synchronization
• Billing and invoicing platforms to manage financial transactions
• Notification services for push alerts and updates

• Scalability to process at least 4 times the current request volume without degradation
• High security standards, including secure API communication over HTTPS and token-based authentication
• Reliable real-time monitoring and alerting with continuous performance tracking
• Cost efficiency driven by a serverless architecture with pay-as-you-go model

The implementation of a cloud-native, mobile-enabled logistics operations platform is expected to enable a fourfold increase in request processing capacity, reduce turnaround times from weeks to days, and improve communication transparency and customer satisfaction. Additionally, it will streamline workflow automation, reduce manual errors, and provide scalability to support future growth and regional expansion.