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Customized Scalable eCommerce Platform Overhaul for Enhanced Sales and User Experience
  1. case
  2. Customized Scalable eCommerce Platform Overhaul for Enhanced Sales and User Experience

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Customized Scalable eCommerce Platform Overhaul for Enhanced Sales and User Experience

koombea.com
Retail
Consumer products & services

Challenges with Outdated CMS Hindering eCommerce Growth

EPK's outdated, out-of-the-box CMS could not scale with business growth, causing frequent crashes during high traffic, poor UI/UX, limited payment integration, security vulnerabilities, and inefficient product page management. These issues led to low conversion rates (0.9%), high cart abandonment (75%), and stagnant eCommerce sales (<1% of total revenue).

About the Client

A children's fashion brand specializing in modern, high-quality clothing and accessories for babies and children aged 0-12 years, with a focus on cultural education through design.

Objectives for eCommerce Platform Revamp

  • Implement a scalable, customized eCommerce platform to handle traffic surges
  • Enhance UI/UX for improved customer engagement and conversion rates
  • Integrate seamless payment gateways and multi-step checkout processes
  • Enable robust backend integrations (ERP, inventory management)
  • Improve SEO capabilities and mobile responsiveness
  • Reduce cart abandonment to industry-average levels

Core Functional Requirements

  • Intuitive, responsive UI/UX design
  • Customizable product page templates
  • Optimized image loading and quality control
  • Advanced site search functionality
  • Multi-step checkout process with payment gateway integration
  • Real-time inventory monitoring
  • Promotion management tools for flash sales
  • SEO-optimized content management

Technology Stack Preferences

Shopify Plus
Custom API Integrations

Critical System Integrations

  • ERP system integration
  • Payment gateway (multiple providers)
  • Third-party logistics APIs
  • Customer relationship management (CRM) tools

Non-Functional Requirements

  • High scalability for traffic spikes (e.g., promotions)
  • 99.9% uptime SLA
  • PCI-DSS compliance for payments
  • Cross-browser compatibility
  • Sub-2 second page load times

Expected Business Impact of Customized eCommerce Solution

Projected 300%+ increase in eCommerce sales revenue, conversion rate improvement from 0.9% to 1.5%, cart abandonment reduction to 30%, and mobile traffic optimization enabling 50%+ of sales. The platform will support 50 new physical store launches over five years while maintaining centralized digital operations.

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