The client experienced inefficiencies due to manual data entry with spreadsheets, leading to frequent tracking and billing errors, client conflicts, and time-consuming administrative tasks. As project volume increased, these issues impacted operational effectiveness and customer satisfaction.
A mid-sized consulting firm aiming to optimize workforce management, improve project tracking, and ensure accurate billing through a tailored digital solution.
The new tailored system aims to significantly improve employee productivity by reducing time spent on manual tracking to a few minutes daily. It will enhance project visibility, ensuring deadlines are met and budgets maintained, while also enabling precise billing, thereby reducing customer conflicts. Expected outcomes include increased operational efficiency and higher customer satisfaction, with automated reporting facilitating data-driven decision-making.