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Custom Web Platform for Moving Services
  1. case
  2. Custom Web Platform for Moving Services

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Custom Web Platform for Moving Services

inoxoft.com
Logistics
Transportation

Challenges in Connecting Customers with Reliable Removal Services

Customers face difficulties finding trustworthy removal companies, while drivers lack a centralized platform to manage bookings and payments. Manual processes hinder operational efficiency, and there is a need for transparent, secure transactions and automated resource allocation.

About the Client

A UK-based company with 10 years of experience in the freight industry, specializing in residential and commercial removal services across the United Kingdom.

Key Goals for Platform Development

  • Create a role-based web platform connecting customers and drivers
  • Automate booking, payment, and resource allocation processes
  • Provide a user-friendly interface for seamless customer experience
  • Enable secure financial transactions and driver profile management
  • Streamline administrative operations through a centralized dashboard

Core System Functionalities

  • Custom calendar for driver availability
  • Van size calculator based on item lists
  • Convenient search and item listing interface
  • Email/SMS notifications for booking updates
  • Transparent payment system with Stripe integration
  • Driver profile management with insurance documentation
  • Automated address and postcode determination
  • Booking time estimation with customizable parameters
  • Admin panel for financial and driver document management

Technology Stack

AWS
GraphQL
PostgreSQL

Third-Party Integrations

  • Stripe
  • Twilio

Non-Functional Requirements

  • Scalability to handle peak booking periods
  • High availability with minimal downtime
  • Data security for financial and personal information
  • Cross-browser and responsive design compatibility

Expected Business Impact

The platform will streamline operational processes, reduce manual coordination efforts, and enhance customer satisfaction through transparent booking and payment systems. It will enable the client to expand local and long-distance moving services while maintaining quality control over driver profiles and service delivery.

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