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Custom Order Processing and Fulfillment System for Global EV Charging Network
  1. case
  2. Custom Order Processing and Fulfillment System for Global EV Charging Network

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Custom Order Processing and Fulfillment System for Global EV Charging Network

sphereinc.com
Energy & natural resources
Automotive
Information technology

Challenges in Order Processing and Fulfillment

The organization faces complexity managing diverse order intake sources and fulfillment processes across multiple customer segments (individuals, resellers, fleets, government entities). Existing systems lack integration, scalability, and localization capabilities to handle global operations while maintaining a single source of truth for order management.

About the Client

A century-old multinational corporation transitioning to net-zero carbon solutions through EV charging infrastructure development

Strategic Project Goals

  • Establish Salesforce as centralized system of record for all order processing
  • Automate end-to-end fulfillment workflows across global reseller networks
  • Implement scalable architecture supporting 1000s of daily orders
  • Enable localized order processing with multilingual/multicurrency support
  • Integrate intelligent self-service capabilities for B2C customers

Core System Requirements

  • Dynamic order portals tailored to customer segments
  • Automated credit prequalification integration
  • Multicloud deployment across AWS/Azure environments
  • Localization engine for global compliance
  • Integrated chatbot/knowledgebase for customer support
  • Marketing automation for opportunity follow-up

Technology Stack

Salesforce Platform
AWS Cloud Services
Azure Cloud Services
Microservices Architecture
Headless CMS

System Integrations

  • Payment gateways for B2B/B2C transactions
  • CRM systems for customer data management
  • ERP systems for inventory tracking
  • Third-party installation service providers
  • Analytics platforms for operational reporting

Operational Requirements

  • High-availability architecture (99.99% uptime)
  • GDPR and regional compliance frameworks
  • Horizontal scaling for seasonal demand spikes
  • Real-time order status tracking
  • Role-based access control (RBAC)

Business Impact Projections

Projected £5-£10 million annual operational savings through workflow automation, 300% increase in order processing capacity, 50% reduction in manual fulfillment tasks, and accelerated global reseller onboarding. The system will enable 24/7 customer self-service while maintaining compliance across 150+ international jurisdictions.

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