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Contact Form Redesign and Reliability Enhancement

appsilon.com

Information technology

Contact Form Submission Failures

The current contact form is experiencing intermittent failures, resulting in lost leads and frustrated users. Users are reporting 'Something went wrong while submitting the form' errors. This negatively impacts the company's ability to capture potential customer inquiries and provide timely support.

About the Client

Acme Corp is a SaaS provider offering a range of business solutions. They are experiencing issues with their contact form, impacting lead generation and customer support.

Project Goals

Improve the reliability of the contact form to ensure successful submission rates.
Enhance the user experience of the contact form.
Reduce the number of failed contact form submissions.
Capture more leads through a functional and user-friendly contact form.

Functional Requirements

Form validation (required fields, email format, etc.)
Error handling and user-friendly error messages
Confirmation message upon successful submission
Automated notification to the appropriate department/person
Logging of form submissions and errors for troubleshooting

Preferred Technologies

JavaScript

HTML

Backend framework (e.g., Node.js, Python/Django, Ruby on Rails - to be determined)

Integrations Required

CRM system (e.g., Salesforce, HubSpot) - to automatically create leads
Email service provider (e.g., SendGrid, Mailgun) - for automated notifications

Key Non-Functional Requirements

Scalability to handle a high volume of form submissions
Security to protect user data
Performance - fast form loading and submission

Expected Business Impact

By resolving the contact form issues, Acme Corp expects to improve lead generation by X% (to be quantified), enhance customer satisfaction, and reduce support requests related to contact form errors. A reliable contact form is crucial for acquiring new customers and providing excellent customer service.