Dealers face fragmented data access and manual, error-prone workflows when searching for engine replacement options, submitting EPA documentation, and managing product information. Data is stored across multiple legacy systems over decades, leading to inefficiencies, increased support requests, and compliance risks. This results in slower processing times, inconsistent information, and a suboptimal dealer experience.
A mid-sized manufacturer of high-performance industrial engines and power equipment serving a dealer network nationwide, aiming to streamline product replacement processes and data management.
The new engine replacement platform is projected to significantly improve dealer support efficiency, reduce manual effort and errors, and accelerate processing times. It aims to increase replacement engine conversions by approximately 15%, facilitate hundreds of engine searches weekly, and generate ongoing revenue growth through increased parts and accessories sales. The centralized data and automation are expected to enhance internal collaboration, improve compliance management, and deliver an improved customer and dealer experience.