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BI Software Implementation for Large European Vending Machine Provider
  1. case
  2. BI Software Implementation for Large European Vending Machine Provider

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BI Software Implementation for Large European Vending Machine Provider

instinctools.com
Manufacturing
Retail
Hospitality & Leisure

Business Challenges

The client faces challenges with data silos, lack of a single source of truth, slow decision-making, difficulty in forecasting, inadequate stock management, and limited technical capabilities to scale their operations across Europe and the United States. Existing systems lack the required scalability, functionality, and data visibility to meet the growing demands of their business.

About the Client

A leading European company specializing in vending machine solutions, offering sales, leasing, and other cooperation models across multiple cities and countries.

Project Goals

  • Provide top management and sales teams with real-time, visualized data on vending machine operations, maintenance, sales (by region/country), margins, and issue reports.
  • Enable supply management and service employees to proactively address technical issues, manage inventory, and optimize stock replenishment.
  • Establish a scalable and robust BI solution capable of supporting future growth into new European and US markets.
  • Increase operational efficiency and data-driven decision-making across all departments.

Functional Requirements

  • Data warehousing and ETL processes for data integration from CRM, ERP, Excel, and other systems.
  • Automated report generation and dashboard creation.
  • Real-time data analysis and visualization.
  • User-friendly interface with customizable filters and data ranges.
  • Mobile, web, tablet, and desktop accessibility.
  • Alerting and notification system for critical issues (e.g., technical malfunctions, low stock).

Preferred Technologies

Data warehousing
ETL processes
Business intelligence software
Data visualization tools

Required Integrations

  • CRM system
  • ERP system
  • Excel files
  • Other corporate data sources

Non-Functional Requirements

  • Scalability to accommodate growing data volumes and user base.
  • High performance and fast query response times.
  • Data security and access control.
  • User-friendly interface and intuitive navigation.
  • Mobile accessibility

Expected Business Impact

Implementation of the BI solution is expected to result in a 9% increase in turnover, a 30% reduction in lost sales, reduced downtime of vending machines, renegotiation of low-margin contracts, improved stock management, and enhanced data-driven decision-making across the organization. The project also enables the application of the implemented expertise to similar projects in other industries.

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