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Automation of Debt Recovery and Enforcement Proceedings

scalosoft.com

Financial services

Information technology

Operational Inefficiencies in Debt Recovery

The client faced significant delays and resource constraints due to manual processing of debt recovery and enforcement procedures. Handling 16 identified processes manually resulted in 17-hour turnaround times for critical document processing, limiting capacity for strategic initiatives and customer-centric improvements.

About the Client

A multinational financial institution focused on leveraging technology to optimize debt recovery and customer service operations.

Key Project Goals

Automate four critical debt recovery processes to reduce manual effort
Achieve 1000-document processing capacity within 10 minutes
Enhance operational efficiency and resource allocation
Improve customer service through faster enforcement proceedings

Core System Capabilities

Automated enforcement proceedings workflow engine
High-throughput document processing system
Integration with existing CRM and case management systems
Real-time processing dashboard for operational monitoring

Technology Stack

.NET 6

Angular 15

RabbitMQ

MassTransit

Kubernetes

System Integrations

Legacy case management systems
Customer relationship management (CRM) platforms
Document storage repositories

Non-Functional Requirements

Scalable architecture for handling peak data flows
Enterprise-grade data security and compliance
High-availability deployment using Kubernetes
Sub-10 minute batch processing SLA

Expected Business Outcomes

The automation solution will reduce document processing time by 99.7% (from 17 hours to 10 minutes), enabling staff reallocation to strategic tasks. Customers will experience faster resolution times, while the organization gains capacity to handle 10x more cases without additional resources.