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The client's legacy automotive dealership management system is a fragmented collection of disconnected components, leading to operational silos, data inconsistencies, and inefficiencies. The on-premise infrastructure lacks scalability to support future growth and digital innovations. Manual data entry and limited integration with OEM and CRM systems hinder service quality and customer engagement. Realtime visibility into key performance indicators is unavailable, impeding data-driven decision-making.
A rapidly expanding automotive retail chain operating across Europe, representing over 20 international car manufacturers, with a network of dealerships catering to private and commercial customers.
This project is expected to result in a 20% increase in operational efficiency, a 15% growth in customer retention, a 30% reduction in infrastructure costs, and improved data accuracy and decision-making capabilities. The scalable infrastructure will enable future expansion into new markets and support the adoption of emerging technologies like AI-driven analytics.