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Automated Car Sales Platform with AI Chatbot

acropolium

Automotive

Long Car Sale Process

The current car sales process involves extensive in-person consultations, leading to lengthy sales cycles and potentially frustrating customer experiences. This inefficient process hinders sales volume and customer satisfaction.

About the Client

A large, premium car dealership network operating across Ukraine with over 200 employees, seeking to modernize its sales process and enhance customer experience.

Project Objectives

Reduce car sales funnel time.
Increase customer loyalty and engagement.
Generate new customer leads and improve conversion rates.

Functional Requirements

AI-driven car recommendation engine based on customer questionnaires.
Automated test drive scheduling.
Comprehensive FAQ section addressing common car-related issues.
Online car manual access.
Lead capture and management.
Customer support ticketing system integration.

Preferred Technologies

Node.js

Vue.js 3+

Required Integrations

CRM system (e.g., Salesforce, HubSpot)
Inventory management system
Calendar scheduling system

Key Non-Functional Requirements

Scalability to handle a large volume of user interactions.
High availability and reliability.
Secure data handling and customer privacy.
Responsive design for optimal user experience across different devices.

Estimated Business Impact

The project is expected to significantly improve sales efficiency by reducing the average sales cycle time by 38%, increase customer loyalty by 62%, and generate a 30% increase in new customer acquisitions. This will result in higher revenue and improved market position.